The IT Service Desk is the single point of contact between customers (users) and the University Computer Center. It covers a wide range of tasks. Therefore, it is designed to act as the user's single point of contact for all their IT needs and plays a central role in integrating IT business processes and the broader service management infrastructure.
Customer benefits
The employees provide users with assistance on all questions relating to the services offered. For all inquiries that cannot be answered conclusively, a ticket is created and forwarded to the responsible subject matter expert. You will then receive a ticket number in the OTRS ticket system - just as you do for e-mail inquiries. You can use this ticket number to inquire about the current processing status of your request at the service desk.
Scope of services
- Recording of incidents (service interruptions, system malfunctions)
- Processing of service requests regarding our IT services
- Operational operation from Monday to Friday: 8:00 a.m. - 6:00 p.m.
- Student IT Service Desk, URZ, Room 2.05
- Communication with customers
- Electronically (customer portal, email, web forms)
- By Phone (hotline 1818)
- Physically (directly on-site at the data center)
| Weekday | On-site service hours |
| Monday | 9:00 - 11:30 am and 1:00 - 3:30 pm |
| Tuesday | 9:00 - 11:30 am and 1:00 - 3:30 a.m. |
| Wednesday | 9:00 a.m.-11:30 a.m. and 1:00 p.m.-3:30 p.m. |
| Thursday | 9:00 a.m.-11:30 a.m. and 1:00 p.m.-3:30 p.m. |
| Friday | 9:00 a.m.-11:30 a.m. |