The IT Service Desk is the single point of contact between customers (users) and the University Computer Centre. It covers a wide range of tasks. It is therefore designed to act as the user's single point of contact for all their IT requirements and plays a central role in the integration of IT business processes and the wider service management infrastructure.
Customer benefits
The employees provide users with assistance with all questions relating to the services offered. For all enquiries that cannot be answered conclusively, a ticket is created and forwarded to the relevant technical expert. You will then receive a ticket number in the OTRS ticket system - as with enquiries by email. You can use this ticket number to enquire about the current processing status of your enquiry at the Service Desk.
Scope of services
- Recording of incidents (service interruptions, system malfunctions)
- Processing of service requests for our IT services
- Operational operation from Monday to Friday: 9:00 - 16:00
- Student IT Service Desk, URZ, Room 2.05
- Communication with customers
- Electronically (customer portal, e-mail, web forms)
- by telephone (hotline 1818)
- physically (directly on site at the data centre)
Current - Opening hours 16 March - 31 March 2026:
Please make an appointment by phone or e-mail before you visit us.
Tickets can be made at any time by e-mail to servicedesk [at] tu-freiberg [dot] de (servicedesk[at]tu-freiberg[dot]de)
Due to the examination period and the lecture-free period, on-site staffing by our student assistants is limited.
| Weekday | On-site service times |
|---|---|
| Monday | 09:00 - 11:30 and 13:00 - 15:30 |
| Tuesday | 09:00 - 11:30 and 13:00 - 15:30 |
| Wednesday | closed |
| Thursday | closed |
| Friday | closed |
