At the university computer center, the web-based KIX is used as a service management system.
With the help of the ticket system, any type of request (for example, fault reports, service and information requests) can be recorded, classified and further processed in a structured manner.
Customer benefits
You can log in to the Customer Portal. There you will be able to create a new ticket, check the status of your tickets, or search the FAQ section for answers. Please note that you are on the campus data network to do this, so you may need to establish an active VPN connection from outside.
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Contact
IT Service Desk
University Computer Centre
Bernhard-von-Cotta-Str. 1, 09599 Freiberg
servicedesk [at] tu-freiberg.de
Scope of services
- First-level support at user level
- Third-level support in case of malfunctions
- Operation of KIX
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Service provider
- University Computing Center (URZ)
Requirements
- Central login
Instructions
- Instruction follows